tag:blogger.com,1999:blog-8088775658944647818.post397861914900043899..comments2023-07-01T05:09:05.495-04:00Comments on Practice Notes: The Physicians Practice Blog: Melissa Young, MD: The voice and face of my practiceSara Michaelhttp://www.blogger.com/profile/17451069277792152675noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-8088775658944647818.post-86901799332313206822010-04-24T13:08:06.410-04:002010-04-24T13:08:06.410-04:00I have been a practice manager for over 20 years. ...I have been a practice manager for over 20 years. I have seen good doctors lose business because of their staff. I started a business called www.ratemyreceptionist.com due to this problem. Your receptionist is the one who has the ability to increase or decrease your patient flow. If the receptionist knows they are being watched they are usually representing you well, how are they when they VICKYhttps://www.blogger.com/profile/12695437806460069949noreply@blogger.comtag:blogger.com,1999:blog-8088775658944647818.post-773918869934830882010-04-12T10:20:13.912-04:002010-04-12T10:20:13.912-04:00I find that staff often mirrors the behavior of th...I find that staff often mirrors the behavior of the doctor. If the doc is constantly late, not caring, gets upset when patients want to be seen or have another question, doesn't answer calls, etc. then the staff becomes rude, uncaring, etc.Signaturedocnoreply@blogger.com