What can you learn about your practice from the retail industry? It's a question I recently discussed with Michael Howe, former CEO of CVS MinuteClinic, which has in many ways redefined the care-delivery model.
For our February podcast, Mr. Howe chatted about how he thinks care delivery will continue to evolve, how different generations have different expectations of their physicians, and what physicians can learn from other industries outside of healthcare.
Listen to the podcast here, and join the conversation below.
Tuesday, February 16, 2010
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